Returns & Exchanges

At 2kShopping, we prioritize the freshness and safety of our food products; therefore, we offer a 14-day return window for unopened items or a full refund on any goods that arrive damaged or compromised. Please note that due to health and safety regulations, perishable items cannot be returned once opened unless they are defective.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and photos of the items you wish to return or report as damaged.

• 2.
  Prepare the Package

  Place the unopened, non-perishable items in their original packaging, ensuring they are securely sealed to prevent damage during transit.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided by our team to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.